An organisation may have specific security requirements and using advanced functionality such as Federation Services via a custom security policy or their domain which enforces 2FA for all of the organisation’s users.
📌Note:
If your organisation has configured Federation in Access Identity, then please see option 1.
If your organisation has not configured Federation in Access Identity, then please see option 2.
Option 1 - Remove 2FA from the employee account for organisations where account Federation has been set up
The following steps can only be completed by the domain owner for your organisation.
Where the organisation’s domain has been verified as part of the Federation Configuration within Access Identity, the domain owner needs to:
Sign into https://identity.accessacloud.com/
Select My Account then click Two-Factor Authentication.
Click Disable for someone else then enter the user email address.
Click Save.
📌Note: You can add or remove owners from the same my account area.
Option 2 - What if I don't have the Disable for someone else option?
If you don't have access to the Disable for someone else option, then you need to follow a process in order for Access to perform the removal of 2FA from the Identity user.
Create a Support Case
If you have not already raised a case with support, please raise a new case with the Product support team, including the following information:
Employee Name.
Employee Email Address (as it appears in Access Evo).
The reason for the request.
2. Complete the Authorisation Form
Fill in the Access Group: Disable MFA-2FA Request Form ensuring you have consulted with and obtained approval from an authorised decision-maker within your company, such as a director or a board member.
⚠️Important: Please ensure you carefully read and confirm the: I agree section in question 10.
📌Note: The products Vincere, Adam, Handisoft, and PeopleHR each have their own dedicated form. For these, please contact the respective product support team to access the correct form.
The form referenced in this article applies only to all other products.
What happens next?
Once the form has been submitted:
Access Support receives your request automatically.
The Access Product team will log a case with the Evo Development team.
The Evo Development team actions the 2FA removal.
Updates will be provided to you via your support request.