Q: What's changing with Access Evo Platform on 21st November 2025?

A: We're activating three powerful features for all Access platform users: Copilot Core (your secure AI assistant), Feed (your personalised actions), and MyEvo (your unified dashboard). Together, these create a modern workplace experience that helps your team work smarter, stay informed, and access everything they need in one place. This isn't just about adding AI - it's about transforming how your organisation experiences the Access platform.

Q: Why automatic activation instead of letting us opt in?

A: Your teams lose valuable productivity capabilities while waiting for opt-in decisions to work through approval processes. Think of this like spell-check or other standard productivity features - it works best when available by default. Automatic activation means your colleagues can begin exploring these capabilities on day one, discovering how they enhance daily work. You retain complete control through your Admin Rights and can adjust access at any time if needed to align with specific organisational policies.

Q: How do these features work together?

A: They're designed as an integrated experience. MyEvo gives you a single place to see what matters - your tasks, notifications, and quick access to all your Access products. Feed keeps you informed with relevant updates, announcements, and content from across your organisation. Copilot Core provides AI assistance whenever you need it - drafting content, analysing information, or answering questions. When you upgrade to Access Evo Products, you add deeply integrated AI that works within your specific business workflows, building on this foundation.

Q: What exactly is Copilot Core?

A: Copilot Core is your organisation's secure AI assistant for everyday work. Your colleagues can use it for drafting content, analysing information, answering questions, generating ideas, and handling diverse workplace tasks - all within a private environment that meets your business security requirements. It's included with your Access platform at no additional cost.

Q: What's the difference between Copilot Core and Copilot in Access Evo products?

A: Copilot Core is a standalone assistant your team accesses directly - imagine an expert colleague ready to help with any task. When you upgrade to Access Evo Integrated Copilot, you keep that standalone capability and add AI that's woven into your Access products.

The integrated version understands your business data, recognises your workflows, and provides contextual assistance within the applications your team uses daily. Copilot Core provides the foundation, Access Evo products add the business intelligence layer.

Q: What can Copilot Core do?

A: Your team gains access to:

- Natural language conversation for drafting, analysis, and problem-solving

- PDF document upload with instant summaries and insights

- Web search capability for accessing current information

- Artefacts sidebar for organising documents, charts, and tables

- Integration with MyEvo dashboard for seamless workflow

These capabilities work together to address diverse productivity needs across your organisation.

Q: What is Feed?

A: Feed is your organisation's personalised list of core priorities - think of it as your professional news feed. It surfaces relevant updates, announcements, learning content, and important information from across your Access platform and organisation. Rather than hunting through emails or multiple systems, your colleagues see what matters to them in one continuous, prioritised stream.

Q: How does Feed decide what to show me?

A: Feed uses intelligent filtering to surface content based on your role, the products you use, your team, and what's relevant to your work. You'll see company announcements, product updates, learning opportunities, and content that helps you get more value from your Access platform. The more you use it, the better it becomes at showing you what matters most.

Q: What is MyEvo?

A: MyEvo is your unified dashboard - your home base within the Access platform. It brings together all your core activities in one place: quick access to all your Access products, notifications from across your systems, pending tasks, and direct access to Copilot Core and Feed.

Q: How is MyEvo different from just logging into my Access products?

A: MyEvo eliminates the friction of working across multiple products and tabs. Your colleagues see a unified view of their work - pending approvals from one product, notifications from another, and quick links to everything else.

Q: When do these features become available?

A: Copilot Core, Feed, and MyEvo activate automatically on 21st November 2025 for all colleagues on your platform. You're receiving two weeks' advance notice so you can prepare your organisation and communicate with your team on your terms.

Q: Can we turn these off if they don't fit our needs?

A: You retain complete control through your Admin Rights. However, consider giving your organisation a 2-4 week trial first - you'll see how your colleagues use these capabilities and what value they deliver. Organisations embracing these tools report measurable productivity gains and disabling them may disadvantage your teams as these become standard across your industry. If you still need to disable them after the trial, you can do so instantly through your Admin portal and re-enable whenever you choose.

Q: Will this cost us extra?

A: No additional charges. Copilot Core, Feed, and MyEvo are included for all Access platform customers as part of your existing platform cost.

Q: Who in our organisation will have access?

A: Once activated, all colleagues on your Access platform gain access to Copilot Core, Feed, and MyEvo. You control organisation-wide access through your Admin Rights - you can disable entirely if needed, though you cannot currently grant selective access to individual users or groups.

Q: We already have Access Evo products. What changes for us?

A: Your existing Access Evo integrated Copilot features continue unchanged - you keep all those workflow-embedded capabilities. Your colleagues who may not regularly use your Evo products now gain access to Copilot Core, Feed, and MyEvo as additional tools for productivity and information access across your broader organisation.

Q: Is our data secure across these features?

A: Your organisational data is protected across three security dimensions for all Access Evo Platform features:

- Private: Conversations and data are never used to train AI models and remain entirely private to your organisation

- Secure: Built to meet enterprise compliance standards with appropriate data handling protocols for workplace use

- Confidential: Information is protected with the same rigorous standards as all Access products

These protections ensure you can deploy these capabilities without compromising your security posture.

Q: What do "Private, Secure, and Confidential" tiers mean specifically?

A: These define your protection framework:

- Private: Zero data retention for AI training purposes. Input is processed for the immediate request only, never used to improve models or shared with third parties

- Secure: Enterprise-grade encryption, GDPR compliance, ISO 42001 (AI Management System) and relevant regulatory standards, secure data transmission and storage

- Confidential: Your data is isolated to you to maintain confidentiality

This three-tier approach ensures you can meet your governance obligations whilst enabling these capabilities.

Q: Does Access Evo Platform comply with GDPR and other regulations?

A: Yes. Access Evo Platform is designed to meet relevant data protection and privacy regulations, including GDPR and ISO 42001 (AI Management System standard). The Private, Secure, and Confidential tiers ensure alignment with enterprise compliance requirements. Your Customer Success Manager can provide detailed compliance documentation if you need it for internal governance reviews.

Q: What do we need to do to prepare?

A: Your best preparation is building anticipation within your organisation. You're receiving comprehensive enablement resources including administrator guides, colleague activation materials, and use case libraries. Consider identifying a few early adopters or champions who can test these features and share their successes with the broader team - peer-to-peer advocacy typically drives adoption more effectively than top-down mandates.

A: Minimal training is required. These features are designed to be intuitive:

- Copilot Core is conversational - colleagues simply start asking questions or requesting help

- Feed works like social media feeds your colleagues already understand

- MyEvo serves as a dashboard that organises what they already access.

Q: Why would we upgrade to Access Evo Products if we have these features?

A: Copilot Core, Feed, and MyEvo provide a strong foundation for productivity and information access, but Access Evo Products deliver AI that's deeply integrated into your specific business workflows. The integrated version understands your data, automates your processes, and provides intelligent suggestions based on what you're actually doing in your Access applications.

Organisations consistently report that this deep integration delivers significantly more value than standalone assistance. It's the difference between a helpful general assistant and an assistant who knows your business operations intimately. When you upgrade, you keep these platform features and gain the integrated capabilities - you're adding, not replacing.

Q: Can we trial an Access Evo Product to see the difference?

A: Yes. Once your organisation is using the Access Evo Platform features, your Customer Success Manager can arrange demonstrations or trials of Access Evo products so you can evaluate firsthand how the integrated AI transforms your specific workflows whilst retaining all the platform capabilities your team has come to rely on. You'll be able to make informed upgrade decisions based on real experience.

Q: What technology powers these features?

A: The Access Evo Platform is built on modern cloud infrastructure:

- Copilot Core uses advanced large language model technology with GPT capabilities, specifically configured and secured for enterprise workplace use

- Feed uses intelligent content filtering and personalisation

- MyEvo provides a unified interface layer across your Access products

You're getting consumer-grade capability with enterprise-grade security and governance.

Q: Do these features work offline?

A: No. Copilot Core, Feed, and MyEvo require an internet connection to function, as they process requests through secure cloud infrastructure. Your colleagues need network connectivity to use them.

Q: Are there usage limits?

A: Fair use policies ensure quality service for all customers. These limits are designed to be generous for normal business use - your organisation shouldn't encounter constraints during typical operations. Details on usage policies are provided in your administrator resources.

Q: What languages does the Access Evo Platform support?

A: These features support multiple languages. Specific language availability information is provided in the product documentation, allowing you to confirm coverage for your international teams if applicable.

Q: What if we have issues or questions?

A: Please raise a support ticket or contact your Customer Success Manager for any concerns or questions. You also have access to comprehensive knowledge base articles, and the support team is trained to assist with all Access Evo Platform inquiries. You're not navigating this alone.

Q: Will there be ongoing updates and improvements?

A: Yes. Access Evo Platform will receive continuous improvements based on customer feedback and advances in technology. Updates will come through your usual Access channels, keeping your organisation current without requiring action on your part.

Q: How do we provide feedback?

A: Your feedback directly shapes how these features improve. Colleagues can provide feedback within Copilot Core using the thumbs up/down feature on responses—when clicking thumbs down, a text box appears for explaining what went wrong. You can also share feedback about any of these features through your Customer Success Manager or standard support channels. Your insights influence development priorities.

Still have questions?

Contact your Customer Success Manager or visit our Account Support hub for additional resources and support. You're getting the help you need to make this successful for your organisation.