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Resend the sign-up email

Resend the sign-up email individually or in bulk.

Written by Denisa Arjoca

Resend the email individually

If any of your members haven't received their sign-up email, you can resend it by following the steps below. You can also resend it in bulk if you have multiple members that haven't received it.

  1. Log in to Access Evo:

  2. Click the Members menu.

  3. To find a member, in the Search field, type the person's name.

  4. Click the three dot menu at the top right of the member's name card.

  5. Click Resend signup email. If you can't see the option to resend the welcome invite email again, your user has already accepted it and has an active status.

Resend sign up emails in bulk

Make sure to check your users have joined, otherwise they won't be able to log in. You can check this and resend all sign up emails in bulk from the Members area.

  1. Click into the Members area (icon with two heads at the top right of the page).

  2. Click the funnel icon beside the search bar to toggle filter options.

  3. Deselect Include active and ensure only include added is ticked.

  4. Click the two tick icon to the right of the filter funnel to select all members.

  5. Click Add in the Actions panel on the right.

  6. Click Send/Resend Sign Up Email.

  7. Click Yes to confirm.

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