Can I convert a chat into a project?
Yes. Select the three-dot menu next to the chat title in the left-hand navigation and select Convert to project. Your conversation history is preserved.
Can I use connectors in a single chat?
Only if they are configured as part of a template. You cannot add connectors or actions directly to a standalone chat outside of a template.
Does Researcher work on mobile?
The current interface is optimised for desktop. A more mobile-friendly experience is on the roadmap but is not available in the current release.
What file types can I upload to a project?
Researcher supports a wide range of file types including PDFs, spreadsheets, images, and more. For best results, save lengthy PowerPoint or Word documents as PDFs before uploading — same accuracy, fewer tokens used.
What artifact types can Researcher generate?
Researcher can generate HTML pages, Markdown documents, PDFs, Excel spreadsheets, PowerPoint presentations, and charts. Word (.docx) is not currently supported.
Can I change an artifact's format after it has been created?
No. Once an artifact is created, its type is fixed. If you need the same content in a different format, ask the AI to produce it again as a different type.
What is the difference between a skill, a template, and instructions?
Instructions are per-project guidance you write directly into the project's Instructions tab.
A skill is a reusable instruction block published to the organisation library — any user can attach it to any project.
A template is a full project blueprint that carries instructions, uploads, connectors, and actions.
The typical progression is to write guidance in Instructions for one project, publish it as a skill once you are using it repeatedly, and fold it into a template if the workflow also requires the same uploads and connectors every time.
Who can create skills and templates?
Organisation admins can create and publish skills and templates for the whole organisation. Users can create personal skills for their own use but cannot create templates.
What happens if I lose connection mid-session in a project?
If you lose connection mid-session, the current chat state or artifact may not be preserved. This is a known limitation. Where possible, download or copy important artifacts before closing your session.
I am seeing a "Memory Limit Reached" error. What does this mean?
This error can appear on new or empty chats and is not always caused by a long conversation. The most likely cause is too many connectors or skills attached to the project — each one's definitions are loaded into the context before the conversation begins. Try removing connectors or skills that the project does not need.
The project is showing a blank white screen. What should I do?
This usually follows a deployment. Wait a moment and refresh the page. If the issue persists, contact your organisation admin or raise a support request.